Since its initial release in 2016, Dynamics 365 has been in the news for all good reasons. This cloud-based solution is engineered by the industry titan Microsoft to cater to your CRM and ERP needs. What makes it more popular among businesses of all sizes is that it offers a dozen of applications and add-ons that work smoothly across all verticals including sales, marketing, operations, financials, customer service, field service, project service automation, and more. Before you opt for Dynamics 365 consulting services to leverage the potential of this framework, we recommend you to take a quick peek at the benefits offered by Microsoft Dynamics 365 to your business.

1. Helps you understand customers in a better way

With Dynamics 365, you can integrate customer data of any type, so you can understand their buying journey and get a complete picture of your customers. You can also use pre-built KPIs to better understand the behavior of your customers in a better way with real-time updates. Besides this, Dynamics 365 services allow you to monitor and track the health of the relationships you’ve built with your customers and personalize their experience to a whole new level.

2. All your business applications in one place

Dynamics 365 is designed to be simple and intuitive. When you implement it in your business, all you need to do is add individual applications that work on their own or in collaboration - so that you can devise a custom solution that perfectly meets your business needs. Furthermore, when your business requirements change over a period of time and new needs arise, you need to simply find and add the application that helps you grow your business.

3. Flexibility

Savings and expenditures are crucial factors that are considered by businesses when investing in something. Having a subscription-based model and bearing only the operational cost is a far more flexible option than bearing high capital costs since you are paying only for what you need. Besides this, Microsoft Dynamics 365 also eliminates the need to manage your own servers and data centers, which in turn, leads to significant savings.

4. Better Productivity

By opting for Microsoft Dynamics CRM services, you can boost the productivity of your workforce. The reason being is you are providing access to the tools your team members need to make smart and actionable business decisions. When your workforce has access to the tools they require, they can work much faster resulting in improved productivity.

5. Unbreachable Security

Another benefit that Dynamics 365 offers to businesses is the best-in-class security. This cloud-backed solution comes with unbreachable security and access controls for workloads and applications that are built using the cloud platform including the service hosting platform, user & administrator access, physical data center, network connectivity, and more.

Final Words

In this informative piece, we have talked about the key benefits that Microsoft Dynamics 365 offers to businesses of all sizes. If you also want to reap the same benefits in your organization, we recommend you seek an exhaustive session on Dynamics 365 CRM consulting from a trusted partner.